PureTan website faq's

Please check your spam folder and ensure that you have entered the correct email at check out. 

Otherwise use the “Contact Us” page and we will happily resolve any query you may have.

This depends on what delivery option has been selected, the standard delivery option we use is Royal Mail 1st Class which states that packages normally arrive within 1-2 business days. 

Our website is SSL certified, if you check your web browser address bar is should say “secure” or show a locked padlock. Also all our card payments are done by a third party highly trusted and PCI compliant payment gateway; we DO NOT have access to your card details.

Orders will be sent in Royal Mail “Large letter” cardboard boxes and should be able to be posted through a standard home letter box.

Our boxes have no branding on show.

We accept all major credit or debit cards and all our card payments are done by a third party highly trusted and PCI compliant payment gateway; we DO NOT have access to your card details.

It is the customer’s responsibility to ensure they know which product is the most appropriate for their research purposes. For obvious reasons, we could never resell a product which had been returned to us. We can only replace if it is clear that it has suffered damage in transit. If you get in contact with us we will do our best to help with any issue you may have.

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